Participatory Design Methods for Collaboration and Communication

Referencia: WOOD, Tara M. y Cate Kompare, 2007. Participatory Design Methods for Collaboration and Communication. Code4Lib Journal [en línea], [Consulta: 4 noviembre 2017]. Disponible en: http://journal.code4lib.org/articles/12127

Resumen original:

Website redesigns can be contentious and fraught in any type of organization, and libraries are no exception. Coming to consensus on priorities and design decisions is nearly impossible, as different groups compete to ensure their subject or specialty area is represented. To keep projects on track and on time, libraries may give a few staff members the authority to make all of the decisions, while keeping user research limited to a small number of usability tests. While these tactics are sometimes necessary, at best they can leave many feeling left out of the process, and at worst, can result in major oversights in the final design.

Participatory design methods can bring users and stakeholders into the design process and ultimately lead to a better design and less friction in the project. The authors share their experience and lessons learned using participatory design techniques in a website redesign project at a large, multi-location academic library, and how these techniques facilitated communication, shaped design decisions, and kept a complex, difficult project on track.

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